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- Tania's Felties | Bow & Craft Supplies | About Us
A very warm welcome to Tania's Felties: Bow & Craft Supplies, a home business based in Blackburn, Lancashire. "Big enough to cope but small enough to care". Heartfelt thanks to everyone who has visited since our doors first opened back in 2019. Whether this is your first visit to the site as a hobbyist, or your hundredth as a small business owner, we're confident you'll be able to find what you're looking for. We love nothing more than dealing with our repeat customers and being able to provide new and exciting products month after month. Felties will always be at the heart of what we do and we love bringing our ideas to life. Inside you'll also find the best quality fabrics, charms and hair accessories, as well as a host of other craft supplies. We also have a fantastic range of Dainties® nylon headbands, embellishments and pre-made items. Feel free to browse the site via our collections and pop some keywords into the search feature. And please get in touch if you require a specific product or design that you don't see on the website... we love to hear what customers are looking for and can cater for any request. Our goal remains quite simple: "To provide an exceptional customer experience, with the best quality products at the most competitive prices". Rest assured every effort will be made to dispatch orders as promptly as possible. We set ourselves a goal of dispatching orders that contain embroidered items within 10-12 working days. Orders containing only non embroidered items can be dispatched within 2-3 working days. Happy Craft Shopping!
- Tania's Felties | Bow & Craft Supplies | FAQs
I have a question, how should I get in touch? As we can't guarantee that every social media post will be seen, we encourage all customers to contact us via email (our address is email@example.com) with any specific queries . This mailbox is monitored Monday to Friday and we do our very best to reply promptly. You should expect a reply to any email within two working days. What's your turnaround time? We aim to dispatch orders containing embroidery within 10-12 working days and non embroidery only orders within 2-3 working days. During very busy times this timescale may need to be extended, however you'll always find up to date information about this on our website's homepage and via updates on Facebook. Are you on social media? Yes! Tania's Felties - Bow & Craft Supplies can be found on both Facebook and Instagram. There is also a Customer Group on Facebook which is a fun, safe space for sharing ideas and general discussion; feel free to join! Every like and every share from our customers really means a lot to us and helps our business grow! What's the OMG! Box all about? The OMG! Box is 'Our Monthly Glitz', a surprise box that's available at 8pm on the last calendar day of every month (you'll see a countdown timer on our homepage). They tend to sell out (very) quickly so pop a reminder in your phone! For only £10.00 (+£2.95 postage) you'll get your hands on some of our newest releases, before they hit the website for general sale, a mixture of fabrics, embroidery, charms and more! We keep things fresh with a different theme every month in keeping with the season. Box numbers are limited so it's literally 'first come, first served'! You can also get your hands on matching high quality stationery from 'Slothee Prints ' to help co-ordinate your OMG! creations. Stationery packs go live 30 mins after the OMG! launch. As the boxes always contain embroidered items, the turnaround is in line with our usual target of 10-12 working days. What about postage? Our orders are delivered via Royal Mail '1st Class Signed For'. If your order exceeds 2kg in weight (approximately 50+ sheets of A4 glitter fabric) it may be delivered by another courier. Proof of postage is always obtained and tracking information is available on request. Free UK delivery is available on all orders over £50.00. A dispatch email will be sent as soon as your order is on its way. Can I add to an existing order? If you’d like to add to an order, please contact us via email and we’ll see what we can do to help. How do I pay? Currently we accept payment via Clearpay, PayPal and Debit / Credit Card via Wix Payments. All these options are available at checkout. My order hasn’t arrived, what should I do? Please contact us via email in the first instance for your proof of postage at firstname.lastname@example.org . Royal Mail do not consider a letter or parcel to be missing until 11 days after we’ve dispatched it, so we’d need to wait that length of time before offering either a full refund or replacement. If a replacement is chosen, we’ll do our best to get it out to you as soon as possible but the original dispatch times would apply. As suppliers we’ve been on the receiving end of our fair share of delivery nightmares so will always do our best to be as helpful as possible! Do you offer discounts? We regularly run offers and promotions – keep an eye on our social media for these! Do you offer personalised / custom designs? We welcome requests for any custom digitising or personalisation that you don’t see on our website. We try our best to be as accommodating as possible! What is your returns policy? Returns will gladly be accepted within 14 days. However, the buyer is to arrange and finance the return postage and these costs are non refundable. To process the refund, all we ask is that the items are in a resaleable condition when we receive them. Please note that we can only accept returns for personalised items in the event of a faulty product. Please contact us at email@example.com for support throughout the process.